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The Journey So Far

Hi, I’m Lucy. I have over 20 years of experience in social care, and I’m passionate about helping people have a positive experience when moving home.
 

Throughout my social care career, I worked closely with local councils and housing associations to help secure appropriate housing and support for individuals. I’ve guided vulnerable people through every stage of the moving process, so I truly understand how important clear communication and compassionate support are at every step.
 

I also personally set up five supported living flats for people with learning disabilities—something I remain involved with to this day.

My Turning Point

A personal experience that changed everything.

After helping my dad downsize, I saw first-hand how stressful a move can be at this stage of life. That experience inspired a career change. I worked alongside an estate agent to bring a more supportive, person-centred approach to moving.
 

However, I quickly realised that the fast pace of property sales didn’t allow me to provide the level of support I felt people truly needed.

Why I started Step by Step Downsizing

That’s why I decided to focus on the part I care most about: supporting people through every stage of the moving process—from start to finish—with empathy, patience, and understanding.

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